Refund Policy / Money Back Guarantee

In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial design concepts are approved, or a change is requested unless eseriesCommerce Digital Solutions cancels or terminates your Contract for a reason other than your breach or non-performance.

All refund requests will be fulfilled as per the following arrangement:

You may make a refund request before initial concepts for design are requested. However once you approve or request the initial designs, the refund offer becomes void and refund requests will not be entertained.

If request for refund is made before the initial design request, then you would be eligible for Full Refund (less 10% service & processing fee).

If request for refund is made within 24 hours but before the initial design request, you would be eligible for a 66% refund (less 10% service & processing fee).

If request for refund is made between 24-48 hours before the initial design request, you would be eligible for a 33% refund (less 10% service & processing fee).

No refund request will be entertained 48 hours past your initial design request, however since we believe in 100% customer satisfaction you’re encouraged to contact us in case of any concern.

No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your design order, you will be charged a certain fee depending on your project.

No refund requests will be entertained after the final files have been delivered.

All refund requests should be communicated to the support department. Based on the violation of your user agreement eseriesCommerce Digital Solutions reserves the right to approve/disapprove your request on an individual case to case basis.

For Design Proficient / Custom packages, refund will be applicable the same as it is on the single packages.

Money back guarantee is based on that the order is placed in good faith. Where a customer has placed design orders with more than one design agency for the same job with the intention to claim refund, we do not consider it a good faith. In such a case we reserve the right to decline a refund request.

To assure your refund request is approved, please make sure you meet the following requirements

Claim your refund specifying your concern by contacting us via hi@eseriescommerce.com with “Refund” as subject.

We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department. After the refund, your design rights would be obtained by eseriesCommerce Digital Solutions and you would not be able to display any version of the design sent by company.

Need help?

Contact us at hi@eseriescommerce.com for questions related to refunds and returns.